FAQ
Welcome to our help section. If your question isn’t answered below, feel free to contact us directly via our contact form.
Product Information
What types of bags fit the Sacelle® Rain Coat?
The Sacelle® Rain Coat is designed to fit most small to large handbags, including the Hermès Birkin 30 & 35, Chanel Classic Flap, and Louis Vuitton Neverfull (PM & MM).
How much weight can the Sacelle® handbag hook support?
Our handbag hooks are engineered to hold up to 7 kg / 15.4 lbs safely on most table surfaces, thanks to their anti-slip base and strong hinge mechanism.
What materials are used in your products?
The Sacelle® Rain Coat is made from 100% recyclable, waterproof plastic. Our handbag hooks are crafted from polished metal alloys for durability and shine.
Care & Maintenance
How do I clean my Sacelle® Rain Coat?
Wipe gently with a soft, damp cloth. Avoid folding it for extended periods and store it in its included pouch.
How do I care for the handbag hook?
Polish occasionally with a microfiber cloth. To preserve its finish, avoid harsh chemicals and water exposure.
Shipping & Orders
Where do you ship?
We currently ship internationally. Shipping times and fees are calculated at checkout based on your location.
How long will my order take to arrive?
Standard processing time is 1–3 business days. Delivery typically takes 3–7 business days, depending on destination and shipping method.
Do you offer express shipping?
Yes, express options are available at checkout.
Returns & Exchanges
Can I return my order?
Yes. You may return unused items within 14 days of delivery. Items must be in original condition with packaging intact. The buyer is responsible for return shipping costs.
How do I request a return?
Please email us at contact@sacelle.com with your order number and reason for return. We’ll guide you through the process.
Contact & Support
How can I reach you?
You can email us anytime at contact@sacelle.com or use our [contact form]. We aim to respond within 24 hours.
Do you offer wholesale or collaborations?
Yes – if you’re a retailer or stylist interested in partnering with Sacelle, please reach out via contact@sacelle.com